Shipping policy

ILLUMINATE products are made to order. Please allow time for both production and shipping when placing your order.

Production and delivery
Production and delivery times vary depending on the product, destination, order volume, and shipping method. Any delivery timeframe provided is an estimate and is not guaranteed. Orders may take longer during holidays, severe weather, carrier disruptions, or periods of high demand.

Shipping destinations and costs
We currently ship within the United States. Standard shipping costs $8. Orders of $100 or more qualify for free standard shipping.

Tracking
When tracking is available, you’ll receive tracking information after your order ships. Tracking updates can take time to appear after a shipping label is created.

Address changes
Customers are responsible for providing a complete and accurate shipping address. Contact us as soon as possible if you notice an error. Because orders enter production quickly, we can’t guarantee that an address can be changed after an order is placed.

Additional shipping charges may apply if an order must be reshipped because the address provided was incorrect, incomplete, or undeliverable.

Delays, lost packages, and delivery issues
Shipping carriers can experience delays outside our control. If tracking hasn’t updated for an extended period or your package appears lost, contact us so we can review the issue.

ILLUMINATE isn’t responsible for packages marked as delivered by the carrier that are lost or stolen after delivery. Customers should first check with household members, neighbors, and the shipping carrier.

Split shipments
Items in the same order may be produced or shipped separately. If this happens, you may receive more than one package and tracking number.

Questions
If you have questions about an order or delivery, contact us through the contact information provided on our store. Please include your order number.